Refund & Cancellation Policy

Cancelling your plan

You can cancel your plan at any time by contacting us by email or WhatsApp. We confirm every cancellation in writing.

After cancellation, your store, apps and dashboard stay active until the end of the period you have already paid for. Plans do not renew unless you pay for a new period.

When you can get a full refund

• You request a refund within 7 days of payment and we have not yet started building or setting up your store or apps.
• You were charged twice for the same order, or charged an incorrect amount.
• We are unable to deliver the service you paid for.

When you can get a partial refund

If you cancel within 7 days of payment and setup work has already started but your store or apps have not been delivered yet, we refund the amount paid minus the value of the work already completed. We tell you this amount before processing the refund.

When refunds are not available

• After your store, website or apps have been delivered or published.
• After the 7-day refund window has passed.
• For the remaining days of a billing period that has already started, including 3-month and one-time plans.
• For fees paid to third parties on your behalf, such as Apple Developer Program, Google Play Console or domain registration fees.
• When an account is suspended for breaching our Terms of Service.

How to request a refund

Email us at info@idea2app.tech or message us on WhatsApp at +20 101 198 4272 with your name, the phone number or email used for payment, the plan you purchased and the reason for your request.

How refunds are paid

Approved refunds are sent back to the original payment method within 14 working days of approval. Depending on your bank or wallet provider, it may take a few more days for the amount to appear in your account. We do not refund in cash or to a different card or wallet.

Changes to this policy

We may update this policy from time to time. The version published on this page on the date of your payment applies to that payment.