Delivery & Shipping Policy
Last updated: 23 October 2026
Idea2App sells digital services only: online stores, mobile apps and access to our vendor dashboard. We do not ship any physical products, so there are no shipping fees. This policy explains how and when our services are delivered after payment.
How we deliver
Everything is delivered online. Once your payment is confirmed, we contact you by WhatsApp or email to collect what we need (such as your logo, brand colours and products) and send you your login details and links when your service is ready.
Delivery times
- Vendor dashboard access: within 1 working day of payment confirmation.
- Web store: within 3–7 working days after we receive your logo, branding and product information.
- Android and iOS apps: built within 7–14 working days after we receive your content, then submitted to Google Play and the App Store.
- QR menu: within 1–3 working days after we receive your menu.
- Custom apps: according to the timeline agreed with you in writing before work starts.
App store review
Google Play and the Apple App Store review every app before publishing it. Their review usually takes 1–7 days and is outside our control. If a store requests changes, we make them and resubmit at no extra cost.
Delays
Delivery times start once we have received everything we need from you. If we expect a delay on our side, we will tell you in advance with a new delivery date. If we cannot deliver at all, you are entitled to a refund under our Refund & Cancellation Policy.
Delivery to your own customers
Orders that your customers place through your store are delivered by you. You set your own delivery areas, fees and times from the dashboard and are responsible for delivering those orders.